Author name: ghicks@iofficecorp.com

Facilities managers are responsible for processes across organizations, from tracking incoming business documents to making sure new hires have space to work on their first days. At the same time, they are tasked with following the path of equipment as it travels through departments and reordering supplies to avoid shortages. In the throes of a

The facilities management department at Brown University has a lot on its plate – monitoring and maintaining buildings on the campus in Providence, Rhode Island, which was built more than two centuries ago and houses approximately 6,000 undergraduate students, 2,000 graduate students and 400 medical students during the regular academic year. Among the challenges that

When social media was first developed, it was intended to foster connections between people. By searching through online profiles, users could reconnect with long-lost high school friends or reach out to new acquaintances. The dynamics of social networks have exploded since they hit the scene and they are no longer limited to personal communications. Businesses

Many companies are still recovering from the recent economic downturn, and while consumer confidence is up and revenue is starting to stream in, C-suite executives are still wary of any excess spending. In one fell swoop, facilities managers can demonstrate the value of their positions and encourage decision makers to invest in advanced technology, such as integrated

Whether a company wants to admit it or not, the age of on-demand help has arrived. Clients from around the world will no longer find that sending an email or picking up the phone to submit a facility request, is acceptable. Instead, they will demand a reliable and fully automated, on-line help desk to aid