Author name: ntraweek@iofficecorp.com

Maximizing your facilities team employee review process

To be an effective manager of people, you need to be able to communicate your goals, expectations, and criticisms in a manner that is equally authoritative and personal, without coming across as threatening or  demeaning. A facilities manager who understands their people and has confidence in their processes will be able to assess the ability

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Is it okay to help your talented workforce with personal problems?

Every office has employees who have issues going on outside of work. Perhaps they’re suffering from an illness, or have a family member who is ailing. Maybe they’re having a rough home life, a struggling marriage, or have financial problems. An employee might even be battling depression, alcoholism, or some form of mental illness.

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How can universities use mail kiosks to improve student experience

Two decades ago, consider how mail was distributed to college campuses. Remember, the Internet was still in its infancy, and mail software was nowhere near what we are accustomed to today. It required a great deal of coordination between people without the benefits of technology. Today, however, advances in mail management technology, coupled with the

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The gold medal in customer service goes to…

With CEOs and business owners continually stressing the “bottom line”, it is very easy to overlook the importance of customer service.  Since the number of customers in your pipeline directly affects a company’s bottom line, facilities managers are recognizing that strong customer service is a tool for the future success of their company.  While sustainability,

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How to effectively brainstorm with your facilities management team

As technology continually improves and innovators are constantly developing new approaches to facilities management, you may want to think about reshaping the ways you manage space. This may require using new facility management software, rethinking your office layout or redoing your budget to reflect different priorities.

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Hotels rely on facilities managers for great guest experience

When people think about customer experiences at hotels, they often imagine comfortable beds, continental breakfasts, freshly chipped ice and verdant manicured grounds. They are more likely to attribute their best stays to the smiling front desk staff members or accommodating hotel managers than facilities maintenance staff. However, a hotel’s reputation largely falls on the shoulders of

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Facilities management needs to be jack of all trades

Facilities managers play crucial roles in companies’ successful operations, which explains why the United States Bureau of Labor Statistics estimates the number of these positions will rise about 15 percent between 2010 and 2020. These professionals come from a wide range of backgrounds that can include work on construction or engineering projects as well as

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Visitor management systems supplement security audits

Security and safety are two of facilities managers’ most important responsibilities. To ensure they have a 360-degree scope of their precautions and vulnerabilities, FMs should perform risk assessments that can advise their investments in security technology, such as visitor management systems, according to Facilities Net. 

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