Executive Insights

Learning the art of proactive customer service

One of the most challenging aspects of facilities management is enduring the everyday grind of customer service. All users of your office building, ranging from low-level employees to the executives at the very top, should have the freedom to connect with your department and share their thoughts on the facilities management solutions in their buildings. It’s

Learning the art of proactive customer service Read More »

Flexibility is “more cowbell”

Technology greatly benefits organizations in terms of increasing efficiency and productivity by automating manual tasks. In addition, technology has the ability to provide access to better data in real-time and reduce the overall cost of doing business. However, technology can also be a tremendous burden to an organization. If the technology does not meet or

Flexibility is “more cowbell” Read More »

What do workers want from their offices?

The modern workplace is rapidly evolving. As technology improves over time and employees become more versatile and mobile, companies are forced to adapt to the changes in their workforces. People are no longer content to sit at a desk and chug away at their traditional responsibilities. They want more options to achieve greater results –

What do workers want from their offices? Read More »

What effect does teleworking have on office productivity?

Traditionally, one of the most challenging aspects of a facilities manager’s job has been figuring out how to manage space. With only a finite amount of rooms in an office building, an FM always has to show some creativity in order to configure every employee and every desk optimally. There are a number of questions

What effect does teleworking have on office productivity? Read More »